Cancellations, Rescheduling and Refunds
G+L Training RTO 32365
We understand that plans change. The following outlines our policy for cancellations, rescheduling and refunds across all G+L Training courses.
All course fees and charges are published in our enrolment information and on our website prior to enrolment. This policy does not override your rights under applicable consumer protection legislation.
Cancellation and Refund Schedule
| Circumstance | Outcome |
| Cancellation or reschedule more than 7 days before course start | Full refund of course fees, less a $50 administration fee |
| Cancellation less than 7 days before course start | No refund |
| Reschedule less than 7 days before course start | Payment forfeited; full payment required for new booking |
| Non-attendance on the day | No refund |
| Course cancelled by G+L Training | Full refund where the course cannot be rescheduled |
| Unable to start an online or virtual course due to not meeting agreed technical requirements at enrolment | No refund |
Refunds are made to the person or organisation who made the original payment only.
To request a cancellation or refund, please contact our team on 1300 375 610.
Rescheduling
Commercial clients booking staff into training may arrange substitute participants prior to the course commencement date. Additional charges may apply.
Late Arrivals
To ensure a fair experience for all students, the following cut-off times apply at our Carrara training centre. Students arriving after their course start time but before the cut-off will be asked to quietly take a seat and catch up on any missed content during breaks. Students arriving after the cut-off will be unable to join the session and will need to rebook.
| Course Type | Arrive by |
| Short Courses | 7:30 am |
| High Risk Work Licences | 9:00 am |
We recommend arriving at least 15 minutes before your course start time. If you are running late, call us on 1300 375 610.
Cooling Off Period
If you booked as a result of an unsolicited phone call or door-to-door sale, you are entitled to a 10-day cooling off period from the date of booking. To exercise this right, please notify us in writing of your intention to withdraw.
Fee Protection
Where an individual pays more than $1,500 in advance for training services not yet delivered, G+L Training holds an unconditional bank guarantee to protect those prepaid fees in accordance with Schedule 6 of the Standards for RTOs 2015.
If we are unable to deliver a service you have prepaid for, we will either place you into an equivalent course at no additional cost, or issue a full refund for fees paid in advance.
Appeals
If you wish to appeal a decision made under this policy, please refer to our Complaints and Appeals process or contact us on 1300 375 610.